Contact Royal Canin Canada

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Thank you for contacting the Royal Canin Canada Consumer Care team! To help us answer your questions please complete the below form and one of our team members will respond through the email address provided. 

If you have not received your response, please check your junk mail folder.


Kindly note that our team cannot provide medical advice, including making specific diet recommendations for pets with medical conditions, and we may redirect you to your veterinary team in order to act in the best interest of your pet.

Your feedback is important to us! In order to continuously improve our services we welcome your feedback and will ensure that your comments are shared with the appropriate department.
The Royal Canin Canada product guarantee includes palatability and the quality and safety of our food. 
To submit a product concern please complete all of the fields below. 
Please provide the following information for us to best assist you with feeding recommendations for your pet.
Please complete the fields below. We encourage you to share a photograph of your pet!
To ensure a prompt reply, please ensure you have selected the most appropriate option for your enquiry. If your query does not fall under the specific selection list, please use this option and include a detailed description of the information you are looking for.
Please note, while we are happy to assist in finding the best diet options for your pet, it is essential that you partner with your veterinarian to ensure the most appropriate option for your pet’s individual needs is selected.

If known, please include the specific features or benefits you are looking for in your pet’s nutrition
It is important to us that we hear from you! Please share your suggestions and we will ensure that they are shared with the appropriate department.
Please note that if your product was purchased through an online service (i.e. CDMV eBoutique, myVETstore, WDDC ClientVantage) and was received damaged, we kindly ask that you report your concern to the customer care department of that distributor for further assistance.
Wet Food Date/Lot Code: 
Palatability Refusal BBD Format
Dry Food Date/Lot Code: Palatability Refusal BBD Format

For visible concerns, please provide a photograph.

At this time, we don’t have any coupons to share. From time to time, Royal Canin Canada does offer promotions, coupons, and other offers through our partnering retailers. Please note that some stores are independently owned, and at their discretion, may choose not to participate in promotions or redeem coupons. Please check with your local store on their latest policies and promotions.

By submitting my testimonial, I agree to the terms set forth in Royal Canin’s Terms and Conditions and Privacy Policy. Royal Canin reserves the right to edit or reject my testimonial for any reason. I agree that Royal Canin may use all or part of my testimonial, including any photographs submitted, for marketing purposes in any medium and geographic location and for any period of time, without any limitation and without compensation.
The personal data submitted via this form will be retained only for the purpose of responding to your question or concern, and will not be used for marketing purposes. You must be 13 years old or older to submit a form.